103 Rules forLeading Through Change

The system went live on time, the announcement was warmly received and the milestone turned green. Three months later the old spreadsheet is still doing the real work, one region has found its own way round the new process, and the programme report calls the whole thing a success.

103 Rules for Leading Through Change is a practical guide to the part of a change that happens after the launch, when people either start working differently or quietly don't. In short, direct chapters, it covers making a case people can check, finding out whose work really changes, sponsors who do more than open the webinar, consultation that can still alter the design, pilots that test more than the technology, and how to tell whether any of it worked. Where a change affects jobs or contracts, it is plain about when to take HR and legal advice.