103 Rules for Managing Difficult People
Because avoiding them is not a management strategy.
Persistent behaviour and performance problems: diagnosis, difficult conversations, conflict repair, fair improvement and escalation.
Everything they should have told you before giving you a team.
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103 Rules / Leadership Series / 01You were good at the job, so they gave you a team, and nobody mentioned that the job had just changed completely.
103 Rules for First-Time Managers is the manual that should have come with the promotion. In short, blunt, practical chapters, it covers what actually happens in your first year: handing over your old job, delegating without disappearing, one-to-ones worth turning up for, feedback people can use, the boss who keeps adding work, and the moments nobody warns you about, from the colleague who wanted your job to your first resignation.
New and recently promoted people managers.